How Can I Order:
- Visit our homepage and select your desired category.
- Click on an item to view its details.
- Choose your preferred color and size, then click “ADD TO CART”
- Access your Cart by clicking on the Cart icon.
- Review your order, then click “CHECKOUT.”
- Fill in the required information.
- If you have a discount code, remember to apply it.
- Select your preferred shipping method.
- Proceed to the payment method.
- Congratulations, your order has been successfully placed!
Refunds & Cancellations:
We offer a 30-day return policy. This means you have 30 days from the date of receiving your item to request a return. To be eligible for a return, please ensure that the item is in the same condition as when you received it, unworn or unused, with all tags intact and in its original packaging. Additionally, you will need to provide the receipt or proof of purchase.
How Do I Choose the Right Size for Clothing/Footwear:
Our items are available in U.S. sizes. We strongly recommend referring to our sizing chart to ensure you order the correct size. Keep in mind that some items may have varying sizes or measurements. For added assurance, you can leave a note with your height and weight to help us select the perfect size for you.
Please note that sizing strictly adheres to the size chart provided. In some instances, the tag size on the item may not align with your chosen size. Rest assured, we will only send the size you selected based on standard criteria (e.g., chest/waist measurements).
About Shipment:
- We offer worldwide delivery.
- Orders are typically processed within 1-3 working days.
- Shipping costs are calculated during checkout based on the destination:
- Orders are typically delivered within 7-14 business days.
How Do I Track My Order:
You can easily track your order here. Please note that sometimes the tracking number may not show the location immediately as it has just been dispatched from our warehouse.
How Does COVID-19 Affect Us:
While we strive to ensure timely delivery, we have no control over the carriers in destination countries. In some cases, last-mile delivery by local carriers may experience delays due to the ongoing situation. In such instances, it becomes the customer’s responsibility to pick up the package.
How to Contact Us:
- Top-Notch 24/7 Support:
- Email: care@Aldenross.com
- Phone Number: (833) 862-0172
Satisfaction Guaranteed:
We take pride in providing top-notch products and service. If you have any questions or concerns, don’t hesitate to reach out. Your satisfaction is our priority.
